📄️ Incident Management
Incident Management
🗃️ Initial Setup
1 item
📄️ Initial Setup
If this is the first time you use the **FPT Monitoring** and/or **Incident Management** service, first, double-check tha
🗃️ Tutorials
5 items
📄️ Configure Integrations
**Incident Management Integrations** allow users to integrate with existing tools to enhance visibility and collaboratio
📄️ Incoming Webhook
After integrating the **Incoming webhook** integration, view its details by clicking **Show details**. The system will p
📄️ Grafana webhook
How to declare incidents from Grafana via webhook
📄️ Outgoing Webhook
**Outgoing webhook** allows users to receive real-time notifications and real-time updates. When an incident is created,
📄️ Atlassian Jira
Integration with **Atlassian Jira** helps maintain accurate and reliable project status when dealing with system’s incid
📄️ Configure Incident Settings
The FMON Incident Management system offers various custom settings that enable you to tailor incident attributes accordi
📄️ Incident Label
**Labeling incidents** allow users to effectively filter and gain a better understanding of incident over time. Using la
📄️ Configure Settings
Guide for configuring incident attributes
📄️ Slack
How to integrate Slack to receive automatic incident notifications
📄️ Incident Severity
**Incident severity** allow users to define and measure the impact levels of an incident. Clearly and consistently defin
📄️ Telegram
How to integrate Telegram to receive automatic incident notifications
📄️ Incident Status
The **status of the incident** indicates whether it has been resolved or not. The incident status must immediately show
📄️ Microsoft Teams
How to integrate Microsoft Teams with Incident Management
📄️ Create Incident
Overview of the ways to create an incident in the system
📄️ Create Incident
You can create a new incident in two ways, either directly from the system through the **Declare Incident** feature, or
📄️ Manage Incidents
Overview of incident management features
📄️ View Incident Detail
**Step 1** : From the sidebar menu, choose **Apps** , then click **FMON - Incident**
📄️ Post Incident Activity
You can add brief notes during the incident handling process. Doing so would help you in term of incident management act
📄️ Change The Incident Status
**Step 1** : Click on the title of the incident to view its detail
📄️ Change The Incident Severity
**Step 1** : Click on the title of the incident to view its detail
📄️ Declare an incident directly
How to declare an incident directly from the system interface
📄️ Create via incoming webhook
How to create an incident through an incoming webhook
📄️ Incident Data Visualization
**Incident Insights** enables the ability to visualize incident data, facilitating the exploration of metrics and trends
📄️ Manage incidents
Overview of incident management operations
📄️ Search and filter incidents
How to search and filter incidents by various criteria
📄️ Copy activities as markdown
How to export the incident activity log in markdown format